What types of lighting solutions do you offer?
We specialize in architectural lighting solutions for both indoor and outdoor applications. Our range includes LED strip lights, neon flex, profile lights, wall washers, façade lighting, garden lights, and customized solutions for homes, offices, retail spaces, and large-scale projects.
Are your lights suitable for both residential and commercial spaces?
Yes. Our lighting products are designed for both residential and commercial spaces. In fact, they are suitable for homes, offices, hotels, retail outlets, and architectural projects. Moreover, they combine aesthetic appeal with reliable performance.
Do you provide design or customization support?
Absolutely. Our team collaborates with architects, interior designers, and contractors to create custom lighting solutions tailored to project requirements.
How can I place an order?
You can conveniently order through our online portal www.estlightsonline.com by adding products to your cart and completing checkout.
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, wallets, and international payment options via our secure payment gateway.
Can I get a GST invoice?
Yes. Every order includes a GST-compliant invoice, emailed to you after confirmation.
Do you ship across India and internationally?
Yes. We provide pan-India delivery through trusted courier partners. For international orders, we also ship worldwide—please contact us for shipping quotes and timelines.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with tracking details to monitor your shipment in real time.
What is the estimated delivery time?
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Metro cities: 3 business days
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Other locations: 5–10 business days
What is your return policy?
We accept returns within 7 days of delivery. However, the product must be unused, in its original packaging, and free from damage.
How do I request a return or replacement?
Contact our customer care team at 📧 sales@estlights.com or 📞 +91 98 8640 0069. Once approved, we’ll arrange pickup or guide you through the return process.
When will I get my refund?
Refunds are processed within 7–10 working days after inspection and approval of the returned item.
Can I cancel my order?
Yes, cancellations are allowed within 24 hours if the order has not yet shipped. Once shipped, cancellations are not possible.
Do your products come with a warranty?
Yes. All products include a warranty period, which varies by product type. Warranty details are available on each product page.
How do I claim warranty?
In case of defects, reach out with your invoice and product details. We’ll assist with repair, replacement, or warranty claims.
Do you provide installation services?
We do not provide on-site installation. However, retail orders include installation guides, and we can recommend local electricians if required.
Are your lighting products safe and energy efficient?
Yes. Our products are RoHS compliant and energy-efficient. In addition, they are tested for safety and durability, which ensures long-term performance.
Do you have offline stores or distributors?
Yes, apart from our online platform, our products are available offline. Please contact us at 📞 +91 98 8640 0069 or 📧 sales@estlights.com to connect with a distributor near you.
How can I reach customer support?
📞 Phone: +91 98 8640 0069
📧 Email: sales@estlights.com
🏢 Office & Warehouse Timings: Mon–Fri, 9 AM – 6 PM IST (Closed on weekends and public holidays).
